If you’re having trouble logging in or connecting your Instagram account to the Instagram Content Manager, here are the most common issues and how to fix them.

⚡ Common Mistakes

• Using a personal account instead of a business account

• Entering the wrong username or password

• Browser blocking the login 

✅ Verify You Have a Business Account

The Instagram Content Manager only works with Instagram Business Accounts (not personal accounts).

• Go to your Instagram settings → Account → Account type.

• If you’re not on a Business Account, switch from Personal to Business before continuing.

✅ Check Your Login Details

Make sure you’re using the correct username and password for your Instagram Business Account.

If you can't remember your password, you can reset it using your email address, phone number or username.

1. On the login screen, click Forgot password?

2. Enter username, email or phone, click Send login link.

3. Click Ok, and follow the on-screen instructions.

4. A link will be sent to either your email or phone to help reset your password.

Learn more about what you can do if you don't know your username.

If you're not able to reset your password this way, visit this page on your desktop or mobile browser to secure your account.

✅ Browser Access

Sometimes, the browser may block your login attempt.

Clear your cache and cookies.

How to clear cache on Safari

1. Go to Settings > Apps > Safari.

2. Tap Clear History and Website Data.

   

How to clear cache on Chrome

1. On your computer, open Chrome.

2. At the top right, click More > Delete browsing data.

3. Choose a time range, like Last hour or All time.

4. Select the types of information you want to remove.

5. Click Delete data.

   If you delete cookies while signed in to Chrome, you won't be signed out of your Google Account.

Ensure pop-ups are allowed.

How to enable pop-ups on Chrome

1. On your computer, open Chrome.

2. At the top right, click More > Settings.

3. Click Privacy and security > Site Settings > Pop-ups and redirects.

4. Choose the option that you want as your default setting.

How to enable pop-ups on Safari

1. Navigate to Safari > Preferences > Websites > Pop-up Windows.

2. Choose "Allow" for the desired websites or for all websites.

3. On iPhone/iPad, go to Settings > Safari and toggle off "Block Pop-ups". 

✅ Try a Different Browser

If it still doesn’t work, switch to another supported browser: Chrome, Safari, Firefox, or Edge.

🚨 Still Having Trouble?

If none of these steps solve the issue, reach out to us:
📧 support@enso.bot

We’ll help you get connected quickly.